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Great service from Silverback and Cycle Factory

Started by Kalahari Surfer, Aug 15 2012 01:55

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7 replies to this topic Post Order

#1 Kalahari Surfer

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2 posts

LocationCape Town

Posted 15 August 2012 - 01:55

A short introduction, I have been browsing this forum for several months now and have been quite entertained with all the different debates and views on all things cycling... 26er v 29er... :ph34r:

:ph34r:

Anyway, I have been into MTB for about 2 years now and love it. I upgraded my entry level bike to a Silverback Mercury 2 in 2010. it was a great bike at a good price. Anyway I was away last week on a 5 day cycle tour though the Baviaanskloof to Wilderness and after the tour I took the bike in for a service. The bike shop phoned a bit later to tell the frame was cracked and the bike could not be ridden.

I took it to the bike shope where I bought it on Saturday and on Tuesday I went to collect my "new" bike. Silverback had replaced the frame with a 2012 Mecury 1 frame and the bike shop built it up for me at no charge. I was really impressed with Silverback and the bike shop (Cycle Factory) with sorting it all out.

Just thought I should put it out there because nowdays good customer service is hard to come by.

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#2 Velouria

Ultimate Hubber

Members
3,500 posts

LocationSomerset West

Posted 15 August 2012 - 03:07

Post some photos

"A witty saying proves nothing."

Voltaire.

http://www.velotales.com

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#3 Dangle

COFBA HQ.

Members
19,764 posts

Province:Gauteng
LocationBoksom Bende se Fort

Posted 15 August 2012 - 03:09

Silverback are fantastic in this way :thumbup:

:thumbup:

Do we ever reach the limit of our abilities ?

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#4 MichaelD

Ultimate Hubber

Members
600 posts

LocationCape Town

Posted 15 August 2012 - 03:19

I have got two silverbacks and I love my bikes! They are fantastic!

+1 to Cyclefactory, I have had some excellent service from them as well.

Love is giving someone what they most need, when they least deserve it at great personal cost

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#5 scotty

Hub member since 2004

Members
13,443 posts

Province:Gauteng
Cycling Interests:MTB, Road
LocationLions Territory

Posted 15 August 2012 - 03:23

Plus 1 for Silverback, earlier this year i took my Silverback ModaNine in for service, they mentioned that there were a few problems with some bikes and would check mine out. Went to collect and they presented me with a new Mercury frame and parts swapped over, Silverback had given them the go ahead to replace even though they found nothing wrong.

When our lawn mower broke and wouldn't run, my wife kept hinting to me that I should get it fixed. But, somehow I always had something else to take care of first, the shed, the boat, always something more important to me. Finally she thought of a clever way to make her point. When I arrived home one day, I found her seated in the tall grass, busily snipping away with a tiny pair of sewing scissors. I watched silently for a short time and then went into the house.. I was gone only a minute, and when I came out again I handed her a toothbrush. I said, "When you finish cutting the grass, you might as well sweep the driveway." The doctors say I will walk again, but I will always have a limp.

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#6 Kalahari Surfer

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2 posts

LocationCape Town

Posted 15 August 2012 - 03:48

@Velouria

Pics of the cracked frame

Attached Images

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#7 MichaelD

Ultimate Hubber

Members
600 posts

LocationCape Town

Posted 17 August 2012 - 07:40

Eish that is quite a nasty crack.

Could have been ungly, if they didn't pick that up

Love is giving someone what they most need, when they least deserve it at great personal cost

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#8 Cycle Factory

Expert Sales and Maintenance

Members
281 posts

LocationMontague Gardens

Posted 19 August 2012 - 08:29

Thanks for the great feedback and welcome to The Hub. To join us on rides or to stay in the loop on specials and demo rides follow us on Twitter or like us on Facebook.

Facebook:
http://www.facebook....136327639726142

Twitter:
https://twitter.com/Cycle_Factory

Cycle Factory
Expert sales & bike maintenance
(021) 552 8285 * sales at cyclefactory.co.za * workshop at cyclefatory.co.za
Unit S29 Spearhead Business Park, Cnr Freedom & Montague Drive, Montague Gardens * Mon-Fri 9am-6pm, Sat 9am-2pm, Public Holidays 9am-1pm
www.cyclefactory.co.za

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