Great service from Silverback and Cycle Factory
Posted 15 August 2012 - 01:55
Anyway, I have been into MTB for about 2 years now and love it. I upgraded my entry level bike to a Silverback Mercury 2 in 2010. it was a great bike at a good price. Anyway I was away last week on a 5 day cycle tour though the Baviaanskloof to Wilderness and after the tour I took the bike in for a service. The bike shop phoned a bit later to tell the frame was cracked and the bike could not be ridden.
I took it to the bike shope where I bought it on Saturday and on Tuesday I went to collect my "new" bike. Silverback had replaced the frame with a 2012 Mecury 1 frame and the bike shop built it up for me at no charge. I was really impressed with Silverback and the bike shop (Cycle Factory) with sorting it all out.
Just thought I should put it out there because nowdays good customer service is hard to come by.
Posted 15 August 2012 - 03:09
Posted 15 August 2012 - 03:19
+1 to Cyclefactory, I have had some excellent service from them as well.
Posted 15 August 2012 - 03:23
Posted 17 August 2012 - 07:40
Could have been ungly, if they didn't pick that up
Posted 19 August 2012 - 08:29
Expert sales & bike maintenance
(021) 552 8285 * sales at cyclefactory.co.za * workshop at cyclefatory.co.za
Unit S29 Spearhead Business Park, Cnr Freedom & Montague Drive, Montague Gardens * Mon-Fri 9am-6pm, Sat 9am-2pm, Public Holidays 9am-1pm